Pricing, Payment, Refund & Return Policy

This Pricing, Payment, Refund & Return Policy (“Policy”) governs all products and services provided by EVMICO Ltd (“Company”, “we”, “our”) through https://evmico.com and through direct agreements with clients.

1. General Pricing Terms

All prices displayed on the website or provided through written quotations are stated in U.S. Dollars (USD) and are subject to change without prior notice.

While we make reasonable efforts to ensure pricing accuracy, errors may occur. EVMICO Ltd reserves the right to correct pricing or typographical errors prior to order confirmation, payment processing, or contract execution.

A price becomes binding only after a written quotation is approved and/or a formal agreement is signed.

2. Payment Terms – General

Payments must be made strictly in accordance with the terms outlined in the applicable quotation, invoice, or contract.

Failure to comply with payment terms may result in suspension of services, delayed delivery, or cancellation of the order.

3. Ready-Made / In-Stock Furniture

Full payment is required at the time of purchase.
Delivery and handling fees are calculated separately based on destination, size, and weight.
Returns and refunds are governed by Section 8 of this Policy.
Any customization of ready-made furniture voids eligibility for return unless expressly agreed in writing.

4. Custom Furniture Orders

A non-refundable deposit of 50% of the total project cost is required prior to commencement of production.
An additional 40% payment is due upon completion of production and prior to delivery or shipment.
The final 10% payment is due after completion of all agreed work, including installation and agreed touch-up work where applicable.
If the Client cancels within 24 hours of deposit payment and before materials are purchased, a refund may be issued minus a 10% administrative fee.
If materials have been ordered or production has begun, any refund shall be partial only, limited to unused funds after deduction of material costs and a 10% administrative fee.
Once production has started, all deposits are non-refundable.
Any changes requested after final design approval may result in additional charges and extended timelines.

5. Design Approval

All custom projects require the Client’s written approval of final drawings, layouts, materials, and specifications prior to production.

Revisions requested after production has begun may:

increase costs, and
extend delivery timelines.

6. Installation Services

When EVMICO Ltd installs furniture not manufactured by EVMICO Ltd, the Company assumes no responsibility for defects, missing components, or manufacturing-related issues.
All furniture must be delivered complete and in good condition prior to installation.
If furniture is incomplete, damaged, or partially delivered, additional labor, time, and handling will be billed separately.

Installation Payment Terms

50% deposit due prior to installation start
50% balance due within 3 business days after completion

Late-payment interest, if any, applies only at a rate expressly specified in the applicable signed agreement and permitted by applicable law. This document does not establish an automatic daily or monthly late-payment percentage.

Additional work caused by incomplete delivery, pickup of furniture, relocation, or extended labor time will be billed per hour or based on a separate written agreement.

7. Accepted Payment Methods

We accept the following payment methods:

Credit/Debit Cards — availability is confirmed for the order.
Bank Transfers (details provided on invoice)
Cash or Check (approved local transactions only)

This Policy does not establish a fixed card surcharge. Any proposed credit-card surcharge must comply with applicable law and payment-network rules, must not exceed the actual permitted processing cost, and must be disclosed with the exact total credit-card price before the customer commits to the purchase or authorizes payment. No credit-card surcharge is applied to debit or prepaid cards.

8. Refund & Return Policy

Standard / Ready-Made Furniture

Returns are accepted within 30 days of delivery.
Items must be unused, uninstalled, in original packaging, and in resalable condition.
Return shipping costs are the responsibility of the Client.
Refunds are issued within 14 business days after inspection and approval.

Custom-Made Furniture

Custom-made furniture is non-refundable once materials are purchased or production has begun.
Partial refunds, if applicable, are limited as described in Section 4.

Services

No refunds are provided for services rendered, including consultations, measurements, design work, and site visits.

9. Damaged or Defective Products

Any damage or defects must be reported within 48 hours of delivery.
Claims must include photographs and a written description.
EVMICO Ltd may, at its discretion, offer repair, replacement, or partial refund.
Damage caused by misuse, improper handling, third parties, or site conditions is not covered.

10. Taxes and Additional Fees

Sales tax is applied where required by applicable laws.

All applicable service fees, including design fees, project management fees, delivery charges, and installation fees, will be disclosed prior to payment.

11. Late Payments & Enforcement

EVMICO Ltd reserves the right to suspend services, withhold delivery, or delay installation until payment obligations are satisfied.

12. Contact Information

For questions regarding pricing, payments, refunds, or returns, please contact:

EVMICO Ltd
📍 Brooklyn, NY, USA
📞 347-930-5333
📧 info@evmico.com